browse

Order Processing

We ship orders within 1–5 business days.
Once dispatched, delivery typically takes:
- U.S.: 7–20 business days
- International: 10–25 business days

Your order should ship between business day 1 and business day 5.
- If it ships early, you’ll receive a confirmation email containing your tracking number.
- Didn’t receive a tracking email by the fifth business day? Check your Junk/Spam folder.
- Still no tracking info? Please reach out via our Contact Form.

- If your order hasn’t shipped by business day 6, our Fulfillment Team is already investigating.
- It may take up to three additional business days for us to obtain and share your tracking number.

Within the Expected Window
- U.S. Orders: Up to 20 business days
- International Orders: Up to 25 business days
- Why Tracking May Be Delayed:
  - Carriers often scan early at a regional hub near the destination—until that scan occurs, online tracking won’t show any updates.
  - Some carriers don’t scan again until a package is out for delivery.
  - Tracking databases occasionally take time to update.
  - Certain shipping methods (e.g., Standard International) may not be fully trackable online—rest assured, they should arrive by day 20/25.
Beyond Day 20 (U.S.) / Day 25 (International)
- If your tracking hasn’t updated by day 20 or 25, please allow up to five additional business days—most orders arrive just after the published window.
Beyond Day 30 (U.S.) / Day 35 (International)
- We understand delays are frustrating. Any order held this long has already been escalated to our Fulfillment Manager.
- Please allow us 2–5 business days to investigate further. We’ll email you with an update as soon as possible.

Formula:
- Estimated Delivery = Ship Date + Transit Time
- Transit Time is based on the shipping option you selected (business days only—weekends don’t count unless you chose weekend delivery at checkout).
- Holidays are also factored into the estimate.
“Order Within” Countdown Timer:
- On certain products, you may see a countdown indicating how long you have to order to receive by a specific date. That date can change until you complete checkout; your final delivery estimate appears in your confirmation email.
Free Shipping:
- Free-shipping orders arrive in 7–25 business days.
- To keep costs low, we consolidate shipments, which can sometimes delay initial dispatch. Rest assured, we’re still on track to meet the 7–25 day window.

Expedited options are rare so we can keep product prices low.
If expedited is available at checkout, delivery times are:
- U.S.: 7–15 business days
- International: 10–20 business days

If you need any more help, please submit a ticket here. We will respond within 48 hours.